Susan has professional experience in sales and marketing for over 25 years. She graduated from the University of Maryland Baltimore County with a Bachelor of Arts in Psychology and a minor in Business Administration. She began her career while obtaining her minor working for United Cerebral Palsy of Prince George’s and Montgomery Counties (UCP) in Bowie, Maryland. Working under a federally funded grant, UCP hired her as a Job Training Specialist giving her experience working with handicapped adults and hands-on training with occupational, speech, and physical therapists in various homecare and professional settings. Susan went on to pursue a career with Marriott International Senior Living Services Division for a lifecare CCRC community. Susan continued her professional career as the VP of Sales and Marketing for Gateway Health Services a healthcare company outsourcing allied health services throughout Maryland. Additionally, she worked as Director of Sales and Marketing for numerous hospitality management companies and resorts. Her accomplishments included an Excalibur Award for top sales and revenue out of 150 hotels.
Her implementation of special marketing events, projects, and lead generation within various senior living and rehabilitation facilities enabled her to excel within the senior living industry. Currently, she works with seniors as a Facility Rental Manager at Laurel-Beltsville Senior Activity Center for M-NCPPC. Working for the Special Programs Division at M-NCPPC has enabled her to become a certified event planner and chair the annual Centenarian and Senior Veteran Celebrations each year. She is responsible for generating revenue through facility rentals which involves tracking all revenue and expenses. She enjoys working with finances which include revenue management, cost recovery, budget analysis, and accounting. Her experience along with her core values have been the backbone for her success in the senior industry. She plans to continue her professional growth by leading PGSPN into 2021 as the leader in senior provider services.
In her spare time, Susan was a caretaker for her elderly parents, enjoys gardening, hiking, boating on the Eastern Shore, and spending quality time with her family and pet rabbit she adopted from the SPCA.